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Help and FAQ
Below we have answered some of the more frequent
questions we've been asked.
Placing an Order
USBFireWire.com sells and ships products to end users globally, including the North and South America, Europe, Australia, and many other countries. Feel free to contact us for more details!
Server Security
USBFireWire.com uses trusted names to ensure the credit card information you may provide is well secured.
Browser Compatibility
In order to purchase from USBFireWire.com, you must use a browser such as Netscape Navigator 3.0 or higher, Internet Explorer 3.0 or higher. If you're not using something at least that new, then you're probably using something that's not compatible with USB.
Privacy
Protecting your privacy is important to USBFireWire.com. The following policies will help you understand how USBFireWire.com collects, uses, and safeguards the personal credit card information you provide on our Web site.
Information Collection
If you browse the USBFireWire.com website, you do so anonymously. We don't collect personal information including your e-mail address. We do log your IP address (the Internet address of your computer) to give us an idea of which parts of our Web site you visit and how long you spend there. But we do not link your IP address to anything personally identifiable. The only other information automatically provided to us is the type of computer and operating system you are using. Your browser automatically supplies this information. Like many other commercial Web sites, USBFireWire.com uses a standard technology called a "cookie" when you use the shopping cart in order to associate you with what you are purchasing. The cookie with the information about your order will go away when you quit your order. At times we may request that you voluntarily supply us with personal information, such as your e-mail address and postal address, for purposes such as corresponding with us, making a purchase, entering a sweepstakes, or participating in an online survey.
Declining E-mail Offers
USBFireWire.com provides customers with an easy means to decline receiving e-mail offers. Although most customers tell us they appreciate receiving notice of these opportunities, we recognize the importance of providing you with choices. At any time, you may request to discontinue receiving these offers from us by simply replying to the e-mail and informing us of your preferences. All e-mail offers that you receive from USBFireWire.com will offer instructions on how to decline further e-mail offers.
Company Commitment to Privacy
We respect your privacy, just as we do our own. Your personal information is not, and will not, be given or sold to marketing agencies or any other organizations.
Pricing
USBFireWire.com offers you great prices on current USB and FireWire and Ethernet peripherals on the market. Your total order price will include the price of the product at the time the order is placed plus any applicable sales tax and shipping charges. RR Business Ventures, LLC reserves the right to change prices displayed for its products at USBFireWire.com at any time.
Payment using Credit Cards
USBFireWire.com accepts Visa, MasterCard, Discover, and American Express cards. You may pay by credit or debit card no matter which ordering method you use (Internet, fax, mail, or phone). At the time your order is placed, USBFireWire.com obtains a pre-approval from the credit card company for the amount of your order.
Sales Tax
USBFireWire.com purchases will include sales tax for orders to be shipped within the State of Kansas. When you place your order by phone, the USBFireWire.com online store will give you the final dollar total of your order including tax (if applicable) and shipping charges. If the sales tax rate (for orders shipping to Kansas) changes before the product is shipped, the new tax rate in effect at the time of shipping will apply. The proof of purchase USBFireWire.com mails to you includes any applicable sales tax.
Product Availability
Given the popularity of some products, USBFireWire.com may restrict the number of such items that you may purchase. Any product limit restrictions will be posted to the USBFireWire.com website. This information is subject to change. USBFireWire.com makes every effort to ship your product the same day we receive your credit card approval or payment. If USBFireWire.com is unable to ship your product within thirty days from the date USBFireWire.com receives your payment, we will notify you by mail and provide more specific information. RR Business Ventures, LLC. and the USBFireWire.com online store reserve the right to discontinue products without notice.
Warranty/Guarantee
All of our stock products carry a minimum one-year against defects in materials and workmanship from the manufacturer. The manufacturer will guarantee to repair or replace the item. USBFireWire.com provides a 30 Day, 100% Performance Guarantee on items in new condition.
Custom made products have the following warranty limitations; non-returnable. Manufacturer defects will be repaired, but functionality will not be guaranteed with your specific setup.
Return Policy
1. Please email [email protected] to request a Return Material Authorization (RMA) number. An RMA request must be made within 10 business days of receipt of the product in accordance with USBFireWire.com's return policy (noted above).
2. If the RMA is approved, an RMA number will be issued. The RMA support representative will also provide you with information on how to return the product to us.
3. Product must be returned to the USBFireWire.com warehouse within 30 business days of the issuance of the RMA. All products must be packed in the original, unmarked packaging including any accessories, manuals, documentation and registration that shipped with the product.
4. If there is any signs of damage or fraud, the product will be returned at the expense of the customer. The customer will be notified that he or she needs to provide payment for shipment back to them. If the customer has not made contact within 15 days, the customer forfeits the product to USBFireWire.com for sale.
How to ensure the product is returned safely
We recommend that you use a carrier that offers shipment tracking for all returns and either insure your package for safe return to USBFireWire.com or declare the full value of the shipment so that you are completely protected if the shipment is lost or damaged in transit. If you choose not to use a carrier that offers tracking, and insure or declare the full value of the product, you will be responsible for the loss or damage to the product during shipping. Please note that the US Postal Service (USPS) offers limited tracking capabilities and that there is a 30-day waiting period before the USPS will initiate a trace.
What methods of payment can I use USBFireWire.com's Online Store?
You can pay by credit card (Visa or MasterCard) no matter which ordering method you use (Internet, fax, or mail ).
How does USBFireWire.com protect my credit card number?
USBFireWire.com has a merchant account through iTransact (www.iTransact.com). More information about our security can be found at their website.
When will USBFireWire.com charge my credit card?
Your credit card will be processed within 48 hours of placing your order.
Do I need an e-mail address to purchase?
Yes. You will receive one or more e-mail messages confirming your order.
Hours of Operation: When can I place an order?
No matter which ordering method you choose, you can order from USBFireWire.com 24 hours a day, 7 days a week.
Will my USBFireWire.com order be taxed?
Only on orders shipped to the state of Kansas.
How can I find out the status of my order?
For order status information, or other assistance with an order you have already placed with USBFireWire.com, please email us 24 hours a day, 7 days a week. You will need to provide a couple of pieces of information in order for us to verify your order and who you are, which may include name, transaction number, PO number, invoice number or other reference number, or email address you used when you placed the order.
When will I receive my order?
Items in stock are shipped the same business day the order is processed. Our official cutoff time is 3PM CST. But, the shipping time may vary according to product as displayed in the ordering page. Some products may be available in limited quantities. USBFireWire.com will notify you in case a product would become unavailable. RR Business Ventures reserves the right to change the prices of its products and purchase limitations at any time without notice. USBFireWire.com reserves the right to restrict the number of such items you may be allowed to purchase.
What if I have a problem with my product?
If there is a problem due to a shipping or processing error or if you receive a defective unit, email USBFireWire.com and a customer representative will return your email as soon as possible.
What if I have a problem with my order?
If there is a problem with payment or shipment of your order, email USBFireWire.com immediately. We strive to excel in customer service. Please allow us to serve you.